Ayung River Rafting Ubud Bali Best White Water Rafting Adventure

Experience the ultimate white water rafting adventure through Ubud’s stunning rainforest, rice terraces, waterfalls, and ancient stone carvings on the iconic Ayung River.

Overview

Ayung River Rafting is Bali’s most popular and accessible white water rafting destination, offering an exhilarating 2-hour journey through the heart of Ubud’s stunning natural landscape[1][2]. Located just 15-30 minutes from central Ubud, the Ayung River provides the perfect combination of exciting rapids, breathtaking scenery, and cultural discoveries—making it the ideal choice for families, beginners, and experienced rafters alike[3][4].

What sets Ayung River apart from other rafting destinations in Bali is its unique blend of Class II-III rapids (exciting but safe for beginners), spectacular natural beauty, and cultural elements including intricate stone carvings depicting scenes from the Ramayana epic carved into the cliff walls[2][5]. As you navigate 10-12 kilometers of thrilling rapids, you’ll be surrounded by lush tropical rainforest, cascading waterfalls, emerald rice terraces, and towering limestone cliffs—creating an unforgettable adventure experience[6][7].

The Ayung River has been Bali’s premier rafting destination for over two decades, with professional operators providing world-class safety standards, experienced guides, and complete facilities[8]. Whether you’re seeking an adrenaline rush, family bonding activity, or simply a unique way to experience Bali’s natural beauty, Ayung River Rafting delivers an adventure you’ll remember forever.

Key Information:

• Location: Payangan/Kedewatan area, north of central Ubud, Gianyar Regency
• Distance from Ubud Center: 15-30 minutes drive
• River Length: 10-12 kilometers rafting distance[6][7]
• Duration: 2 to 2.5 hours on the river[6][9]
• Rapids Classification: Class II to Class III (suitable for beginners)[3][10]
• Minimum Age: 7 years old (with adult supervision)[11]
• Operating Hours: Daily, morning and afternoon sessions available
• Best Season: Year-round activity, optimal during dry season (April-October)

Why Choose Ayung River for Rafting?

1. Perfect for All Skill Levels (Beginner-Friendly)

Ayung River’s Class II-III rapids provide the ideal balance of excitement and safety[3][10]:

• Class II Rapids: Gentle waves and small ripples, perfect for practicing paddling techniques
• Class III Rapids: Moderate waves and exciting drops, thrilling but manageable for beginners
• Safe for families: Children aged 7+ can participate with adult supervision[11]
• No prior experience required: Comprehensive safety briefing and professional guides throughout
• Suitable for seniors: Manageable challenges for reasonably fit individuals of all ages

Unlike the more challenging Telaga Waja River (Class III-IV with intense rapids), Ayung River offers a more balanced experience that prioritizes both excitement and accessibility[2][12].

2. Spectacular Natural Scenery

The 10-12 kilometer journey through the Ayung River Valley showcases some of Bali’s most stunning landscapes[6][7]:

• Lush Tropical Rainforest: Paddle through dense jungle with towering trees and exotic vegetation
• Hidden Waterfalls: Encounter beautiful cascading waterfalls along the route (some you can stop and explore)[11]
• Emerald Rice Terraces: View traditional rice paddies from the river perspective
• Dramatic Limestone Cliffs: Navigate between towering rock formations up to 25 meters high
• Crystal Clear Water: The Ayung is known for its clean, refreshing water perfect for a quick swim[1]
• Abundant Wildlife: Spot exotic birds including the rare Blue Javan Kingfisher, monkeys, and tropical flora[1]

The natural beauty of the Ayung River creates a truly immersive experience where adventure meets pristine wilderness[4][8].

3. Unique Cultural Experience: Ramayana Stone Carvings

One of Ayung River’s most distinctive features is the intricate stone carvings carved into the cliff walls[2][5]:

• Detailed sculptures depicting scenes from the Ramayana, Bali’s most important Hindu epic
• Traditional Balinese deities, demons, and mythological creatures
• Artistic carvings created by local artists over many years
• These cultural elements make Ayung more than just a rafting trip—it’s a cultural journey
• Guides provide explanations of the carvings and their significance during stops

This unique blend of adventure and culture distinguishes Ayung River from other rafting destinations worldwide[2].

4. Convenient Location Near Ubud

• Only 15-30 minutes from Ubud center: Closest rafting to Bali’s cultural heart[3]
• Shorter transfer times: Compared to Telaga Waja (1.5 hours from Ubud), Ayung offers more convenient access
• Easy to combine: Perfect half-day activity to pair with other Ubud attractions
• Less travel time: More time rafting, less time in the car

5. Professional Safety Standards

All reputable Ayung River operators provide:

• Certified professional guides: Experienced in river navigation and safety protocols[8]
• High-quality safety equipment: Life jackets, helmets, paddles maintained to international standards
• Comprehensive safety briefing: Clear instructions before entering the river
• Waterproof bags provided: Protect your valuables (phone, camera, money)[13]
• Insurance coverage included: All participants covered by accident insurance[13]
• Rescue-trained staff: Positioned at critical points along the river
• First aid readiness: Medical supplies and trained personnel available

Safety is the top priority for all operators, with thousands of guests completing the journey safely every year[8].

Ayung River Rafting Experience

The Route & Rapids

The Ayung River rafting journey covers 10-12 kilometers of exciting river terrain[6][7]:

Distance: 10-12 km depending on operator and water levels
Duration: 2 to 2.5 hours of actual rafting time[6][9]
Rapids: Approximately 28+ rapids ranging from Class II to Class III[13]
Difficulty: Moderate—exciting waves, drops, and turns, but manageable for beginners[3][10]

What to Expect During Your Journey

1. Calm Start (First 10 minutes)
   – Gentle current allows you to practice paddling techniques
   – Get comfortable with the raft and teamwork
   – Enjoy the initial forest scenery
   – Guides provide ongoing instruction
2. Moderate Rapids Section (30-40 minutes)
   – Encounter your first Class II rapids—gentle waves and ripples
   – Build confidence with guided navigation
   – Pass through narrow channels between rocks
   – Beautiful jungle scenery intensifies
3. Exciting Rapids Section (40-50 minutes)
   – Navigate more challenging Class III rapids with bigger waves
   – Experience thrilling drops up to 1 meter[10]
   – Paddle through fast-flowing sections requiring teamwork
   – Occasional splash fights between rafts!
   – Pass the famous Ramayana stone carvings on cliff walls[2][5]
4. Waterfall Encounters (Scattered Throughout)
   – Raft past (or through!) cascading waterfalls
   – Optional stops at accessible waterfalls for photos and swimming[11]
   – Refreshing waterfall spray cools you down
5. Scenic Calm Sections (Scattered Throughout)
   – Peaceful stretches to catch your breath and enjoy surroundings
   – Spot wildlife: monkeys, exotic birds, tropical plants
   – Floating through tranquil jungle sections
   – Guides share stories about local culture and environment
6. Final Rapids & Finish (Last 20 minutes)
   – One last series of exciting rapids
   – Build to thrilling finale
   – Reach the finish point where stairs lead back to facilities
   – Tired, wet, exhilarated, and happy!

River Characteristics

• Water Condition: Crystal clear and refreshing, suitable for occasional swimming[1]
• River Width: Varies from 5 to 15 meters—intimate and exciting
• Water Depth: Ranges from shallow (knee-deep) to deep sections (over 2 meters)
• Current: Moderate flow with faster sections at rapids
• Water Temperature: Cool and refreshing (around 20-24°C / 68-75°F)
• Visibility: Generally clear—you can see rocks and fish

Physical Requirements

• Minimum age: 7 years old (with adult supervision)[11]
• Fitness level: Moderate—ability to paddle for 2 hours with breaks
• Swimming ability: Not required—life jackets provided, but comfort in water helps
• Not suitable for: Pregnant women, individuals with serious heart/back conditions, recent surgery patients

Ayung River Rafting Pricing (2026 Reference Rates)

Standard Market Rates

Based on current market pricing from multiple reputable Ayung River operators[9][13][14]:

Table 1: Ayung River Rafting standard pricing (2026)

Important Pricing Notes:

• Walk-in rates are significantly higher—always book in advance online or through tour operators[14]
• Online booking offers 50-60% savings compared to walk-in prices[14]
• Prices vary by operator, season, and included facilities
• High season (July-August) may have slightly higher rates
• Group discounts available for 10+ persons

What’s Typically Included in Standard Packages

Most Ayung River rafting packages include[8][13]:

• 2 to 2.5 hours white water rafting experience[6]
• Professional rafting guide (1 guide per boat, max 6 guests)[13]
• Complete safety equipment: life jacket, helmet, paddle[8]
• Waterproof bag for valuables (phone, camera, money)[13]
• Welcome drink upon arrival
• Clean shower facilities with hot water
• Changing rooms and lockers for belongings[8]
• Fresh towels provided
• Indonesian buffet lunch (usually after rafting)[8][13]
• Mineral water
• Insurance coverage (accident and medical)[13]
• All government taxes and service charges[13]

Not Typically Included (Additional Costs)

• Hotel pickup and drop-off: IDR 150,000-300,000 depending on location (can be added)
• Souvenir photos/videos: IDR 150,000-300,000 (professional photographers capture your journey)
• Tips for guides: Optional but appreciated (IDR 50,000-100,000 per guide typical)
• Personal expenses and extra food/drinks

Pricing Comparison: Ayung vs Telaga Waja

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While Telaga Waja is slightly cheaper and longer, Ayung River offers better accessibility, more convenient location, and superior scenery—making it the preferred choice for most Ubud visitors[2][12].

Typical Ayung River Rafting Itinerary

Example: Half-Day Morning Session

07:30-08:00 – Hotel Pickup (if transfer included)

• Air-conditioned vehicle pickup from your hotel in Ubud/Sanur/Seminyak
• 30-60 minute scenic drive to rafting basecamp (depending on hotel location)
• Shorter drive if staying in Ubud (15-30 minutes)

08:30 – Arrival at Rafting Basecamp

• Check-in and registration
• Sign insurance waiver
• Store belongings in secure lockers (provided)
• Receive waterproof bag for valuables

09:00 – Safety Briefing & Equipment Fitting

• 15-20 minute comprehensive safety instruction
• Professional guides explain paddling techniques
• Practice commands: forward, backward, stop, high five
• Equipment provided: life jacket, helmet, paddle
• Guides demonstrate what to do if you fall into water (rare, but important to know)

09:30 – Trek Down to River Start Point

• 10-15 minute walk down stairs/path to river (approximately 200-300 steps)
• Beautiful forest scenery on the way down
• Arrive at river launching area

09:45 – Begin Rafting Adventure!

• Board your raft (typically 4-6 guests + 1 guide per boat)[13]
• Gentle start allows practice of paddling
• Navigate through 28+ rapids ranging from Class II to Class III over next 2-2.5 hours[6][13]
• Pass stone carvings, waterfalls, jungle, rice terraces
• Photo stops at scenic locations
• Optional waterfall exploration (if accessible)
• Guides ensure safety while maximizing fun
• Splash fights and laughter with fellow rafters!

12:00-12:15 – Reach Finish Point

• Arrive at finish area after approximately 10-12 km journey[6]
• Climb stairs back to facilities (approximately 100-150 steps)
• Return safety equipment

12:30 – Shower & Change

• Hot water shower facilities available[8]
• Clean changing rooms
• Fresh towels provided
• Change into dry clothes (bring extra clothes!)

13:00 – Buffet Lunch

• Indonesian buffet or set menu included[8][13]
• Variety of dishes: rice, noodles, vegetables, chicken, fish, soup, fruit
• Vegetarian options typically available
• Fresh juice or tea/coffee included
• Relax and share adventure stories with your group

14:00 – Departure

• Optional: Review and purchase souvenir photos/videos
• Check belongings from lockers
• Board vehicle for return transfer

15:00 – Return to Hotel (timing varies by location)

Total Duration: Approximately 7-8 hours including transfers (from Ubud/South Bali)
Actual Rafting Time: 2 to 2.5 hours on the river[6]

Alternative Afternoon Session

Many operators offer afternoon sessions starting around 12:00-13:00, following the same schedule but shifted later. Afternoon sessions often have:

• Fewer crowds on the river
• Cooler temperatures (less hot sun)
• Beautiful afternoon light for photos
• Possibility of rain in wet season (adds to adventure!)

What to Bring & Wear

What to Wear

• Swimwear: Wear swimsuit underneath quick-dry clothes—you WILL get wet!
• Quick-dry clothing: T-shirt and shorts (avoid cotton—takes forever to dry)
• Footwear: Secure water shoes, sports sandals with straps, or old sneakers (avoid flip-flops—they’ll float away!)
• Sunscreen: Waterproof SPF 50+ applied before rafting (reapply after shower)
• Complete change of dry clothes: Bring fresh outfit for after rafting (mandatory!)

What NOT to Wear:

• Loose clothing that can catch on rocks
• Flip-flops or open sandals without straps
• Expensive jewelry or watches
• Cotton clothes (stay wet and heavy)
• White or light colors (will get stained by river mud)

What to Bring

• Valid ID or passport copy (sometimes required for insurance)
• Cash for tips, photos, and personal expenses
• Waterproof case or bag for phone/camera (operators provide waterproof bag, but bring your own for extra protection)
• GoPro or action camera (if you have one—great for capturing adventure!)
• Plastic bag for wet clothes after rafting
• Personal medications if needed
• Contact lenses or glasses (with strap—glasses can fall off in rapids)
• Small towel (operators provide, but you may want your own)
• Extra pair of underwear (you’ll be grateful!)

What NOT to Bring

• Expensive electronics (unless waterproof)
• Valuable jewelry
• Large amounts of cash
• Loose items that can fall into river
• Rigid expectations of staying dry—embrace getting wet!

Photography Tips

• Waterproof phone case essential if bringing phone
• GoPro mounted on helmet captures great POV footage
• Operators usually have professional photographers stationed along route—purchase photos after (IDR 150,000-300,000)
• Guides can help take group photos during calm sections (if you have waterproof camera)
• Best action shots come from shore photographers
• Remember: sometimes best to just experience the moment without worrying about photos!

Safety Guidelines & Requirements

Age & Physical Requirements

• Minimum age: 7 years old (children must be accompanied by adult guardian)[11]
• Maximum age: No strict limit, but reasonable fitness required
• Physical fitness: Ability to paddle for 2 hours with breaks, climb stairs before/after
• Swimming ability: Not required—life jackets keep you afloat, but comfort in water helps
• Weight restrictions: Generally no strict limits, but extremely heavy individuals should consult operator

Medical Restrictions (Not Recommended For)

• Pregnant women (any trimester)
• Individuals with serious heart conditions
• Recent surgery patients (within 6 months)
• Severe back or neck problems
• Epilepsy or conditions causing sudden loss of consciousness
• Under influence of alcohol or drugs

If you have any medical concerns, consult with the operator before booking.

Safety Rules During Rafting

• Always wear life jacket and helmet: Mandatory at all times (properly fastened)[8]
• Listen to your guide: Follow all instructions immediately
• Hold paddle correctly: As demonstrated during briefing
• Stay seated: Don’t stand in the raft while moving
• Keep feet inside: Unless instructed otherwise by guide
• If you fall in: Float on your back, feet forward (protect your head), paddle toward shore or raft, guide will rescue you
• Don’t panic: Guides are trained for rescues, life jacket keeps you afloat
• Work as a team: Paddle in sync with your group
• Don’t hold the rope on side of raft: Use it only when instructed by guide

What Happens if Someone Falls Out?

• Falling out is rare but can happen in Class III rapids
• Your life jacket keeps you afloat
• Assume “white water position”: float on back, feet forward, head up
• Don’t try to stand up in rapids (foot can get trapped)
• Guide will maneuver raft to you or throw rescue rope
• Other guides stationed on shore assist if needed
• Once rescued, you continue the journey—it becomes a fun story!

Insurance & Emergency Procedures

• All packages include accident insurance coverage[13]
• First aid kits available with guides
• Emergency communication systems in place
• Nearest medical facilities contacted if serious injury (very rare)
• Operators maintain excellent safety records with thousands of guests annually[8]

Best Time for Ayung River Rafting

Year-Round Activity

Unlike some adventure activities, Ayung River Rafting operates year-round with both dry and wet season offering unique advantages.

Dry Season (April to October) – OPTIMAL CONDITIONS

• Best overall conditions: Clear skies, warm weather, consistent water levels
• Predictable weather: Minimal rain, sunny days
• Optimal water clarity: Crystal clear water for best visibility
• Comfortable temperature: Warm but not too hot
• Peak tourist season: July-August busiest—book in advance
• Better for photography: Clear skies and good lighting

Best months: May, June, September—excellent conditions with fewer crowds than July-August peak.

Wet Season (November to March) – HIGHER WATER LEVELS

• More dramatic rapids: Higher water levels create bigger waves and faster currents
• More challenging: Rapids can increase to upper Class III
• Lush green scenery: Jungle and rice fields incredibly vibrant
• Fewer tourists: Less crowded river and facilities
• Rain possibility: Afternoon showers common, but add to adventure!
• Cooler temperatures: Refreshing during hot humid days
• Possible higher prices: Some operators charge slightly more for wet season challenges

Important: Heavy rain or flooding can cause temporary closures for safety—operators will reschedule or refund.

Time of Day Recommendations

Morning Sessions (8:00-9:00 AM start):

• Cooler temperatures, fresh morning air
• Less crowded river
• Better chance of spotting wildlife
• Best for early risers
• Finish by lunch, afternoon free for other activities

Afternoon Sessions (12:00-1:00 PM start):

• Sleep in, relaxed morning
• Often fewer participants
• Beautiful afternoon light
• Cooler by time you finish
• Perfect for night owls

Most Popular: Morning sessions book fastest, especially during high season.

Tour Packages by Excellent Bali Tour

Package 1: Ayung River Rafting (Meet at Location)

For guests arranging their own transport to rafting basecamp

Duration: 4-5 hours at location

Rafting Time: 2 to 2.5 hours on river[6]

Includes:

• 2 to 2.5 hours Ayung River white water rafting (10-12 km)[6][7]
• Professional rafting guide (max 6 guests per boat)[13]
• Complete safety equipment: life jacket, helmet, paddle[8]
• Waterproof bag for valuables[13]
• Welcome drink and mineral water
• Secure lockers for belongings
• Hot shower facilities and fresh towels[8]
• Indonesian buffet lunch[8][13]
• Insurance coverage[13]
• All government taxes and service charges[13]

Price: IDR 500,000 per adult / IDR 450,000 per child (7-12 years old)

Meeting Point: Rafting basecamp in Payangan/Kedewatan area (exact location provided upon booking)

Package 2: Ayung River Rafting with Hotel Transfer

Complete package including round-trip private hotel transportation

Duration: 7-8 hours (depending on hotel location)

Rafting Time: 2 to 2.5 hours on river[6]

Includes:

• Private air-conditioned vehicle for hotel pickup and drop-off
• 2 to 2.5 hours Ayung River rafting experience (10-12 km)[6]
• Professional rafting guide (max 6 per boat)[13]
• Complete safety equipment (life jacket, helmet, paddle)[8]
• Waterproof bag for valuables[13]
• Welcome drink and mineral water throughout day
• Secure lockers for belongings
• Hot shower facilities and fresh towels[8]
• Indonesian buffet lunch after rafting[8][13]
• Insurance coverage[13]
• English-speaking driver
• All government taxes and service charges[13]

Price per Person:

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Package 3: Ayung River Rafting + Ubud ATV Combo

Ultimate adventure combination—white water rafting PLUS ATV ride through jungle

Duration: 9-10 hours (full day adventure)

Activities:

• Morning: 1.5-hour Ubud ATV ride (rice terraces, jungle trails, river crossings, tunnel/cave)
• Lunch at ATV basecamp
• Transfer to Ayung River rafting location (15-20 minutes)
• Afternoon: 2 to 2.5 hours Ayung River rafting[6]
• Shower and change at rafting center
• Return hotel transfer

Includes:

• Private hotel transfers (round-trip)
• 5-hour ATV adventure with safety equipment and guide
• 2 to 2.5-hour Ayung River rafting with safety equipment and guide[6]
• Professional guides for both activities
• Two buffet lunches (after ATV and after rafting)
• Shower facilities at both locations
• Insurance for both activities
• Mineral water throughout day
• All government taxes

Price per Person:

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Note: ATV Single = your own ATV. ATV Tandem = sharing one ATV with another person (price is per person).

Package 4: Ayung River Rafting + Tegenungan Waterfall + Ubud Tour

Perfect cultural and adventure combination in one full day

Duration: 9-10 hours

Activities:

• Morning: Tegenungan Waterfall visit (swim and photos)
• Mid-morning: Ayung River rafting (2 to 2.5 hours)[6]
• Lunch after rafting
• Afternoon: Ubud highlights tour
  – Ubud Monkey Forest
  – Tegallalang Rice Terrace (optional coffee plantation)
  – Ubud Art Market (optional Ubud Palace)
• Return hotel transfer

Includes:

• Private hotel transfers (round-trip)
• Entrance to Tegenungan Waterfall
• 2 to 2.5-hour Ayung River rafting with complete equipment[6]
• Professional rafting guide[13]
• Indonesian buffet lunch after rafting[8]
• Entrance fees to all attractions (Monkey Forest, rice terrace)
• English-speaking driver/guide
• Mineral water throughout day
• Insurance coverage
• All government taxes

Price per Person:

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Optional Add-Ons (All Packages)

• Professional Souvenir Photos/Videos: IDR 200,000 (digital files of your rafting adventure captured by shore photographers)
• GoPro Rental: IDR 150,000 (capture your own POV footage)
• Extra Lunch Upgrade: IDR 50,000 (add premium dishes to standard buffet)
• Transportation Upgrade: IDR 300,000 (upgrade from group sharing to private transfer for Package 1)
• Swing Experience: IDR 300,000 (add Bali swing after rafting—requires additional 2 hours)

Why Choose Ayung River Over Other Bali Rafting Options?

Ayung River vs Telaga Waja River

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Why Most Ubud Visitors Choose Ayung River

• Proximity: Only 15-30 minutes from Ubud center vs 1.5 hours to Telaga Waja[3]
• Better scenery: More diverse landscapes with cultural elements[2]
• Family-friendly: Perfect balance of excitement and safety[3][11]
• Cultural richness: Unique Ramayana stone carvings[2][5]
• Time efficiency: Less travel time means more time for other Ubud activities
• Clearer water: Better visibility and swimming opportunities[1]
• Better for beginners: More forgiving rapids, excellent for first-timers[3][10]

Conclusion: While Telaga Waja offers more intense rapids and a longer journey, Ayung River provides the best overall experience for most visitors—especially those staying in Ubud and seeking a balanced adventure with excellent scenery and cultural elements[2][12].

Why Book with Excellent Bali Tour?

• Trusted Partner Network: We work only with certified, safety-focused Ayung River operators with proven track records[8]
• Best Value Pricing: Competitive rates with complete inclusions—no hidden fees or surprise charges
• Convenient Transfers: Private hotel pickup/drop-off included in Package 2-4 (air-conditioned vehicles)
• Quality Assurance: All operators vetted for safety standards, equipment quality, and customer satisfaction
• Flexible Packages: Choose rafting-only or combination adventures with ATV, cultural tours, waterfalls
• English Support: Fluent English-speaking staff, drivers, and customer service
• 24/7 Communication: WhatsApp support from booking through tour completion
• Customizable Itineraries: Adjust timing, add stops, combine with other activities
• Transparent Information: Honest advice about difficulty levels, age suitability, what to expect
• Insurance Included: Comprehensive coverage for all participants[13]
• Local Expertise: Deep knowledge of Ubud area, best timing, weather considerations
• Reliable Service: Licensed tour operator with excellent reputation and countless satisfied guests
• Easy Booking: Simple WhatsApp, online, or email booking process with instant confirmation
• Family-Friendly: Experience catering to families with children, providing appropriate guidance and safety focus[11]

How to Book Your Ayung River Rafting Adventure

WhatsApp Booking (Fastest Response – RECOMMENDED)

WhatsApp: +62 XXX-XXXX-XXXX (add your actual WhatsApp Business number)

Send us a message with:

• Preferred package (Ayung Rafting only, or combination)
• Travel date and preferred session (morning or afternoon)
• Number of adults and children (with ages)
• Hotel name and location (for transfer packages)
• Any questions or special requests

We typically respond within 1 hour with confirmation, exact pricing, and payment instructions.

Online Booking

Visit www.excellentbalitour.com:

1. Navigate to “Adventure Activities” → “Ayung River Rafting”
2. Select your preferred package (1, 2, 3, or 4)
3. Choose date and preferred session time
4. Enter number of adults and children
5. Provide hotel/pickup location (if applicable)
6. Add any optional extras (photos, GoPro rental, etc.)
7. Complete booking form with contact information
8. Receive instant email confirmation with detailed voucher

Email Booking

Email: info@excellentbalitour.com

Include in your email:

• Ayung River Rafting package desired (specify package number)
• Preferred date(s) and session (morning/afternoon)
• Number of adults and children (with ages)
• Hotel name and exact location
• Contact phone number (WhatsApp preferred)
• Any dietary restrictions (vegetarian, allergies, etc.)
• Special requests or questions

We respond within 2-4 hours (usually faster) with comprehensive information and booking confirmation.

Payment Options

• Indonesian Bank Transfer: BCA, Mandiri, BNI (most common for local guests)
• Credit/Debit Card: Visa, Mastercard via secure payment gateway (small processing fee may apply)
• PayPal: Available for international guests (processing fee applies)
• Cash to Driver/Guide: 50% advance deposit required to secure booking, remaining 50% cash payment on tour day

Booking & Cancellation Policy

• Advance Booking Recommended: Book 2-3 days ahead, especially during high season (July-August)
• Instant Confirmation: Receive booking voucher immediately after payment processed
• Free Cancellation: Cancel up to 24 hours before tour for full refund (minus small admin fee)
• Weather Guarantee: Full refund if tour cancelled by operator due to dangerous weather conditions (heavy flooding, etc.)
• Flexible Rescheduling: Change date without penalty if notified 24+ hours in advance (subject to availability)
• No-Show Policy: No refund if you don’t show up without prior cancellation